Refund and Cancellation Policy
Effective September 18, 2026. This policy belongs to Coach Hype LLC ("Coach Hype", "we", "us"). It is part of our Terms of Service.
Here is what happens if you need to move a session, cancel, or ask for your money back.
Coaching sessions
This covers Breakthrough Session and Structured Body Doubling Session.
- Reschedule for free up to 24 hours before the session starts. Email us, or use the reschedule link in your booking confirmation.
- Cancel or miss a session less than 24 hours before it starts, and the session is forfeited. No refund is given.
- If Coach Hype cancels, you get a full refund. If you would rather rebook, we will find you a new time.
The digital tools
This covers FLOURISH:ENGINE Standalone Edition and the FLOURISH:ENGINE White-Label Practice License, each delivered as an instant download.
- You can ask for a refund within 14 days of purchase. Email us with the email address you used at checkout. No questions asked.
- After 14 days, the purchase is final.
- Once refunded, your licence ends and you must delete the file.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
How to ask
Email hype@coachhype.com with your name and the email address you used at checkout. We reply within two business days.
Changes
If we change this policy, we post the new version here with a new effective date. Changes do not apply to orders you already placed.